Privacy policy

This Privacy Policy explains how Rauvel collects, uses, and protects your personal information when you visit or make a purchase from our online store.

1. Personal Information We Collect

To provide and improve our services, we may collect the following types of information:

  • Contact information such as your name, email address, phone number, and shipping/billing address
  • Payment information including payment method details and transaction data processed securely through trusted payment providers
  • Account information if you create an account with us
  • Order history and purchase details
  • Device information such as IP address, browser type, operating system, and referral URLs
  • Website usage data including pages viewed, browsing behavior, and time spent on our website

2. How We Collect Your Information

We collect personal information in several ways:

  • Directly from you when you place an order, subscribe to emails, create an account, or contact customer support
  • Automatically through cookies, pixels, and similar tracking technologies
  • From trusted third-party providers including payment processors, shipping carriers, analytics services, and marketing platforms

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including shipping and payment processing
  • Communicate with you regarding orders, updates, and customer support inquiries
  • Personalize your shopping experience and product recommendations
  • Send promotional emails and marketing communications where permitted by law
  • Detect, investigate, and prevent fraud or unauthorized activity
  • Comply with legal obligations and enforce our policies

4. How We Share Your Information

We do not sell your personal information. However, we may share limited information with trusted third parties, including:

  • E-commerce and website service providers supporting our operations
  • Payment processors for secure transaction handling
  • Shipping and logistics providers to deliver your orders
  • Analytics and marketing partners to improve website performance and customer experience
  • Legal or regulatory authorities when required by law or necessary to protect our rights

5. Third-Party Websites

Our website may include links to third-party websites or services. We are not responsible for the privacy practices, policies, or content of those external websites. We encourage you to review their privacy policies before providing personal information.

6. Data Security and Retention

We implement industry-standard security measures, including SSL encryption and secure payment processing, to help protect your personal information. While no online system is completely secure, we take reasonable precautions to safeguard your data.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws and regulations.

7. Your Privacy Rights

Depending on your state or country of residence, you may have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or incomplete information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Receive a copy of your personal data in a portable format

To exercise any of these rights, please contact us at info@rauvel.com.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, remember preferences, and personalize content and advertisements.

You can manage or disable cookies through your browser settings at any time.

9. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that such information has been collected, we will promptly delete it.

10. International Data Transfers

Your information may be processed and stored in countries outside your state or country of residence, including the United States. We take appropriate safeguards to ensure personal information remains protected during international transfers.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

Company Details

Store: Rauvel
Company: WVR Business
Company Number: 83952799
VAT ID: NL003894544B30
Email: info@rauvel.com
Phone: +19177303646
Address: Bertha van Moerdregtpad 22, 2841 SR, Moordrecht, The Netherlands
Support Hours: Monday – Friday, 8:00 AM – 5:00 PM (New York, GMT-5)